Privacy Policy

In this Privacy Policy, references to “us,” “we,” or “our” refer to Rupert on Rupert (ABN 24 162 479 852).

 

At Rupert on Rupert, we are committed to protecting your privacy.  This Privacy Policy outlines how we collect, use, store, and disclose your personal information.  Personal information refers to information or opinions about an individual that can be reasonably identified, such as your name, age, gender, postcode, and contact details.

 

We may update this Privacy Policy from time to time.  We recommend reviewing it periodically to stay informed of any changes.

 

What personal information do we collect?

We may collect the following types of personal information:

• Name
• Email Address
• Telephone Number and Other Contact Details
• Date of Birth
• Photograph
• Additional Information:  Any further information you provide to us through the use of our venue, our Website, our online presence, or through other websites or accounts from which you permit us to collect information.
• Other Personal Information: Any other personal information necessary to facilitate your interactions with us.

 

How do we collect your personal information?

We may collect personal information directly from you or from third parties in the following ways:

• Enquiries: When you make an enquiry at our venue, either by phone or through an online enquiry form (which may be hosted by a third party).
• Website Registration: When you register on our website.
• Events: When you attend a function at our venue and consent to having your photograph taken.
• Competitions: When you enter a competition run by Rupert on Rupert or one of our partner advertisers.
• Communication: When you communicate with us via correspondence, telephone calls, email, or share information from social applications, online services, or websites.
• Business Transactions: When you invest in our business or inquire about a potential purchase.
• Employment Applications: When you apply for a job or position with us, we may collect certain information from you (such as your name, contact details, work history, and relevant record checks) through:
  • Recruitment consultants
  • Previous employers
  • Other sources that may provide information to assist us in making a decision regarding your employment or contract engagement.

 

Please note, this Privacy Policy does not apply to the handling of employee records of our current and former employees, which are exempt from the Privacy Act.

 

Why do we collect, use, & disclose personal information?

Our handling of your personal information depends on how you interact with us. We may collect, hold, use, and disclose your personal information for the following purposes:

• Bookings: To facilitate bookings at our venue.
• Service Provision: To provide you with our goods and services at our venue.
• Enquiries: To respond to your enquiries or provide information you request.
• Website Registration: To allow you to register and use our website.
• Marketing and Promotion: To send you marketing and promotional messages, and other information that may interest you, including communications from or on behalf of our business partners.
• Competitions and Promotions: To administer competitions or other promotional activities or events sponsored or managed by us or our business partners.
• Website and Business Operations: To operate, protect, improve, and optimize our website, business, and user experience, including performing analytics, conducting research, and for advertising and marketing purposes.
• Legal Compliance and Dispute Resolution: To comply with legal obligations, resolve disputes with users, and enforce agreements with third parties.
• Employment Applications: To consider your employment application.

 

We may also disclose your personal information to a trusted third party who holds additional information about you. This third party may combine the information to develop anonymized consumer insights, helping us better understand your preferences and interests.

 

Our use of your information

Generally, the information you provide is used to deliver the product or service you requested.  We will not use your information for marketing purposes without your implied or express consent.  For instance, if you enquire about our venues, products, or services, or enter a promotion related to them, we may infer your consent to receive marketing materials about those venues, products, or services, or similar offerings we believe may interest you.  If you receive electronic communications from us, we will provide an option to unsubscribe from further communications by emailing:  hello@rupertonrupert.com.au

 

To whom do we disclose your personal information?

We may disclose your personal information for the purposes outlined in this Privacy Policy to:

• Employees and Related Bodies Corporate: Our employees and related bodies corporate.
• Third Party Suppliers and Service Providers: Third-party suppliers and service providers, including booking websites, in connection with providing our services to you.
• Professional Advisers: Professional advisers, dealers, and agents.
• Agents and Business Partners: Existing or potential agents, business partners, or partners.
• Sponsors and Promoters: Sponsors or promoters of any competition we conduct via our services.
• Business Transfers: Any party to whom our assets or businesses (or any part thereof) are transferred.
• Authorised Third Parties: Specific third parties authorised by you to receive information held by us.
• Government and Regulatory Bodies: Government agencies, regulatory bodies, law enforcement agencies, or as otherwise required, authorised, or permitted by law.

 

Do we disclose your personal information overseas?

Yes, we may disclose your personal information to third-party suppliers and service providers whose electronic storage facilities are located overseas.

 

How do we hold your personal information?

We may hold your personal information in both electronic and hard copy forms. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement a range of physical, administrative, personnel, and technical measures to safeguard your information.

 

For example:

• Access Control: Access to your personal information is restricted to authorized agents, business partners, and service providers with the necessary credentials.
• Record-Keeping: Copies of correspondence sent from the website that may contain personal information are stored as archives for record-keeping and backup purposes, accessible only by authorized personnel.

 

Despite these measures, we cannot guarantee the absolute security of your personal information.

 

Using our website and cookies

Our web servers collect your IP address to help diagnose problems and provide support for our services.  This information is gathered in aggregate form and cannot be traced to individual users.

 

We use cookies to enhance your experience on our website.  Cookies are small files stored on your computer, TV, mobile phone, or other devices. They help us improve security by storing your session ID and enable us to monitor access for individual users. This aggregated, non-personal information is used to analyse site usage and improve our services.

 

You can disable cookies through your internet browser settings.  However, please note that disabling cookies may affect the functionality of our websites and impact your user experience.

 

Links

Our websites may contain links to third-party websites for your convenience.  These links may not always be current or maintained.  Unless expressly stated otherwise, we are not responsible for the privacy practices or content of these linked websites, and we do not control or have any rights over them.  The privacy policies of these third-party websites may differ significantly from our Privacy Policy, so we encourage you to review their privacy policies before using those sites.

 

How can you access or correct your personal information?

To access the personal information we hold about you, please email our Privacy Officer at [hello@rupertonrupert.com.au].  In some cases, we may not be able to provide access to all of your personal information, and if that occurs, we will explain why.  We may also need to verify your identity before processing your request.

 

If you believe any personal information we hold about you is inaccurate, please contact us.  We will take reasonable steps to correct any inaccuracies.

 

How do you make a complaint?

If you believe we have breached the Privacy Act or wish to complain about how we have handled your personal information, please contact us by emailing our Privacy Officer at hello@rupertonrupert.com.au.  In your email, include your name, email address, and/or telephone number, and clearly describe your complaint.

 

We will acknowledge receipt of your complaint and respond within a reasonable period. If you are not satisfied with our response, we will provide information on further steps you can take.

 

For additional information about privacy issues in Australia and protecting your privacy, please visit the Office of the Australian Information Commissioner’s website here.

 

Privacy Officer

Email: hello@rupertonrupert.com.au
Address: 73 Rupert Street, Collingwood VIC 3066

 

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.